Freshdesk is an award-winning customer service solution used by more than 70,000 businesses. Small businesses may have Freshdesk on their […]
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If you’re a small business owner who’s finally reached the stage of expanding your team, there’s a good chance this
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Gorgias has built a reputation as one of the top helpdesk solutions tailored for eCommerce businesses, offering deep integrations with
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“Sorry for the inconvenience.” Those four little words are never fun to receive in an email, live chat, or other
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GetApp, a company that helps businesses navigate the software buying journey, featured EngageBay CRM in its “6 Top-Rated Affordable Help
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In the ever-evolving business landscape, the ability to adapt is the secret sauce that separates thriving companies from the rest.
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The phrase ‘my sincerest apologies’ is often used for poorly delivered services, especially after a delayed response. It is now
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Does your company have a customer-centric culture? More and more businesses are honing in on a customer-centric approach. There even
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Are you better equipped today to handle high volumes compared to last year? The holiday season is just around the
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eCommerce AI chatbots are powerful solutions for enhancing engagement between businesses and customers. They are well-designed software programs with sophisticated
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If there’s one thing that’s impossible to replicate in eCommerce, it’s customer service. It’s the moat that protects your business
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Customers encounter several challenges as they interact with your eCommerce business. These challenges range from sign-up problems to product usage
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