Five Reasons To Invest In Happy Customers
What does it mean to have happy customers? What does it take to get there? And why should you invest […]
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Service
12 Customer Service Tips for Phenomenal Success
Every brand strives to attract new customers. More so than just your sales and marketing tactics, your business must also
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Value-Based Selling: 7 Actionable Tips To Build Your Brand Value
How often do you see a direct sales pitch being successful? Not too often. Not many customers would want to
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The Extraordinary Power of Customer Needs & How to Solve Them
Whether you are a B2B or a B2C company, customer needs are paramount. That’s why customer-centric companies are 60% more
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The Top 10 Customer Engagement Metrics and How to Use Them
The brand-customer relationship is one of the most important aspects for any business. It is more than just about the
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4 Easy Steps To Make Your Business More Customer-Oriented
You always hear companies proclaim that customers are “kings”, but how many of them truly mean it? For a business
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Perks & Examples of Customer Oriented Companies: Netflix, Slack & More
A customer-oriented approach would concentrate your company’s attention directly on the customer’s problems. This strategy is advantageous for businesses because it
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Customer Intelligence (CI): The Missing Support Puzzle Piece
In these times, just selling well is not enough. If you, as a business, want to survive and thrive, you
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6 Ways AI is Changing Self Customer Service For Good
AI takes care of a wide variety of tasks that are essential for business, ranging from data processing and market
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Customer Onboarding Guide With 6 Best Practices [+Examples]
So, you’ve got a customer. Congratulations! But what do you do next? You might have set up a system of
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How Small Businesses Can Provide Exceptional Customer Service
For small business success, the proof is in the numbers: 80% of customers prefer a company with better customer service,
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12 Tips to Build a Winning Customer Experience Strategy
Each customer has a particular experience of interacting with your brand. This could be a good or bad experience. Let’s
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